Responsible Gambling — Stay Safe, Know Your Limits
999 jaya believes that betting and casino games are only enjoyable when played in a controlled and mindful way. Our goal is not only to provide entertainment — ensuring the protection of every player is also our responsibility.
What is Responsible Gambling and why does it matter?
Online betting and casino games are primarily a form of entertainment. But when this entertainment goes out of control, it can cause personal, family, and financial harm. 999 jaya wants every user to play mindfully and within their own means.
The core principle of responsible gambling is — not placing more bets out of fear of losses or to recover what has been lost. Never treating gambling as a source of income, and asking yourself before every bet: is this within my means?
Our Terms and Conditions include detailed information on responsible gambling. As a member, following these conditions is in your own best interest.
No one under the age of 21 in Bangladesh may open an account on 999 jaya or take part in any form of betting or gaming activity. This age limit is strictly enforced and confirmed during account verification.
999 jaya's Commitment
- Strict 21+ age verification and enforcement
- Ability to set limits on deposits, losses, and session time
- Option for temporary or permanent self-exclusion
- 24/7 live chat support in Bengali and English
- Active assistance in identifying early signs of a problem
Tools to Keep Yourself in Control
Every member of 999 jaya can activate the following protective limits from their account settings. Using these tools is not a sign of weakness — it is a sign of awareness.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once a limit is set it takes effect immediately; increasing it takes some time to come into effect.
Loss Limit
Decide in advance how much you are willing to lose within a set period. When the limit is reached, your account will automatically stop betting.
Session Time Limit
Set a limit on how long you play in one go. When the set time is up, your login session will end and you will be encouraged to take a break before the next session.
Reality Reminder
Opt in to receive reminder messages at regular intervals, which will remind you how long you have been playing and how much you have spent.
Cooling-Off Break
Temporarily suspend your account for a few days or weeks. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you need a long-term break, choose permanent or fixed-term self-exclusion. Once this decision takes effect, it cannot easily be reversed.
To activate any of the tools above, contact 999 jaya's 24/7 live chat support directly or send a request by email — a trained support team is ready to assist you in both Bengali and English.
Warning Signs of a Problem
Gambling problems often develop gradually and can be hard to recognise in yourself. If any of the signs below appear in you or someone you know, consider seeking support.
- Repeatedly placing larger bets to recover lost money
- Repeatedly failing in attempts to stop betting
- Hiding the amount of gambling from family or friends
- Feeling restless or irritable when unable to place bets
- Spending money meant for household expenses or emergencies on betting
- Continuing to play while neglecting work, studies, or family responsibilities
- Continuing to play despite harm to sleep, eating, or health
- Borrowing or taking loans to fund betting
Important Reminder
Betting is never a guaranteed way to earn money. The outcome of every bet is uncertain and the likelihood of loss is greater over the long term. Play for entertainment, not as an investment.
On 999 jaya's About Us page, we have shared details about our values and responsibilities.
Where to Find Support
Acknowledging a problem takes courage. The support options below are completely confidential and available free of charge.
999 jaya Live Chat Support
Contact our 24/7 live chat at any time to set limits, request self-exclusion, or block your account. A trained team is available in both Bengali and English.
Contact by Email
Support can also be requested by email alongside live chat. Team members process responsible gambling-related requests on a priority basis.
Family and Close Ones
Talk openly with a family member or trusted friend. Support from someone close often opens the door to professional help.
Professional Counselling
Getting help from mental health professionals and counsellors in Bangladesh is now easier than before. Contact your doctor or a local healthcare centre.
Support Organisations
Join local non-governmental organisations and support groups that help people overcome addiction. Problems do not have to be faced alone — they can be tackled together.
Privacy Protected
Information shared with 999 jaya is completely confidential. Under our Privacy Policy, your personal information is never shared with third parties.
Assess Yourself
Read the questions below and mark the ones that apply to you. This is not a medical test, but it can help you understand your own situation.